I tell you, it's always something with PCs. You get parts that don't work. You get the wrong parts. You get damaged parts. You pay for express shipping then wait a week to get your stuff. If it's not one thing, it's another.
I got my order from Performance PCs today, which should have been a Swiftech system and a new side panel for my case. Well, the side panel had a big ugly dent in it. The box was damaged, and it looks like a small, heavy object or perhaps the corner of something big and heavy smashed the box. The packaging was good, but there was a big tear in it.
That isn't horrible since it's not Performance PCs' fault, but screwing up my order is. I had ordered a Swiftech Pump/Reservoir assembly that fits into a drive bay. Instead, they sent me just the reservoir. The reservoir is only $20, but the pump is $80, which I have of course paid them. It's an easy mistake to make--the part number for the reservoir is MCRES-1000, and the part number for the pump/res assembly is MCRES-1000P--but they had better get on top of that and send me the $80 pump I paid for.
Second, I had ordered two sets of PVC tubing. Instead I got one small cut of it that's maybe a little over a foot long. Nowhere near enough for a full system. Who bothered to even pack that stuff?
Jeez. I bought the components separately because I didn't need some of the stuff included in the Swiftech H120 Premium System (namely the fan, radiator mount and green coolant). If I'd known the packers were going to do a half-assed job, I would have just saved myself the hassle and bought the system.
Now comes The Test. I immediately contacted Performance PCs with the problems and sent some pictures of the dent. It's late Friday so they might not get the email until Monday morning. They need to send me the pump, the tubing I ordered, and a new side panel. I expect them to respond apologetically and immediately send out the parts. If there's even a little wee bit of resistance, I will never buy from them again. That might sound harsh, but in this industry there's no room for fuckin' around. There are plenty of other places I can buy this type of stuff, and my experience with various companies' customer service has taught me that if they don't deliver reasonable service, don't stress about it... just buy your stuff elsewhere.
Oh, and btw... The Swiftech Apogee waterblock looks freakin' awesome. It might look nondescript in pictures, but in person it's quite impressive. These aren't the best pictures, but it should give you an idea.





